Does OrbytHome collect rent for me?

No. Your tenant transfers straight to your bank account; you confirm it on OrbytHome, which records it and issues the receipt.

My tenant says they paid but I can't see it counted.

It waits under Payments to confirm until you check your bank statement and confirm it.

Why was my account number refused?

It didn't match the bank's check. Make sure the bank and all 10 digits are right, as shown in your bank app.

How many payments can a tenant send at once?

Up to 5 can wait for your confirmation at a time.

For landlords and agents: Manage Rentals

Units, tenants, applications, rent accounts, payments, repairs, agreements and renewals.

Manage Rentals is free for property owners and agents. Open it from the account menu: Rentals. Your tenants' details are private to you.

1. Add your units

A unit is anything you let on its own: a flat, a self-contain, a shop. Tap Add unit and give it a name (e.g. Flat 4C), its address and number of bedrooms. If it's listed for rent on OrbytHome, link the listing so renters see Apply to rent.

2. Find a tenant (optional)

On the unit's page, tap Create application link and share it on WhatsApp. It works for 30 days.
Applicants fill in their details, guarantor and references, and upload an ID.
Open each application to review it, then Accept (you set the rent and dates, and the tenancy is created) or Decline. Applicants are emailed either way.

3. Or add a tenant you already have

Tap Add tenant: name, phone, dates, rent, how often it's paid and any caution deposit.

4. Connect your tenant

Tap Invite tenant on the tenancy and send the link to your tenant's own WhatsApp number. Once they connect, they can pay with proof, report repairs and follow them. If the wrong person connects, tap Disconnect and send a new invite.

5. Set where rent is paid

On Rentals, open Rent accounts and add your bank account: bank, 10-digit number and the name exactly as your bank shows it. We check the number against the bank before saving. You can keep up to 5.
Your first account is your default. To send one unit's rent elsewhere (for example, for an owner you act for), choose the account on the unit's page.

Rent goes straight to you; OrbytHome never receives it. We email you whenever your rent accounts change, and your tenants see a warning for 14 days after a change.

6. Confirm payments

When a tenant sends I've paid, you're emailed and the unit shows Payments to confirm.
Tap View proof and check your own bank statement.
Confirm it (it counts towards the rent and a receipt is issued) or Reject it with a reason the tenant sees.

You can also Record payment yourself, for cash, POS or a transfer you've already seen. Every confirmed payment has a printable receipt.

7. Handle repairs

Tenants' reports appear under Maintenance on the unit, urgent ones first, and you're emailed. Update status as you go (seen, in progress, done) with a note; your tenant is emailed. Log a request for problems reported by phone.

8. Tenancy agreements (Lagos)

On the tenancy, tap Prepare agreement. Enter your name, address for notices and months of rent paid in advance (up to 36), then read it and download a draft PDF. You're warned if the advance rent is over the Lagos Tenancy Law's general limit. Signing on OrbytHome opens after a legal review.

9. Renewals and moving out

We email you 90, 60 and 30 days before a tenancy ends. Use Send renewal reminder to message your tenant on WhatsApp. When a tenant leaves, tap End tenancy: the unit shows as vacant, and the records stay. To renew, end the old tenancy and add the new one.