Rent goes straight from the tenant's bank to the landlord's bank. OrbytHome never receives, holds or passes on rent, and never asks you to pay rent into an OrbytHome account. The only payments made to OrbytHome are plan upgrades for agents and owners.
- Check the name before you pay. On Pay rent you see the bank, account number and account name your landlord added. Pay only to that account.
- Watch for the warning. If you see Your landlord's account details changed, call your landlord before paying, on a number you already know.
- Keep your proof. Always send I've paid with your bank's receipt. It stays in your payment history, even if the landlord rejects it.
- A payment counts once your landlord confirms it. That's when your receipt is issued.
- Never share your password or sign-in links with anyone, including your landlord, agent or someone claiming to be from OrbytHome.
- Landlords: if you're emailed that your rent accounts changed and it wasn't you, sign in, remove the account you don't recognise, change your password and contact us straight away.
- Viewing a home? Visit before paying anything, and be wary of anyone who asks for a fee to view.